There is an elephant in the quilt room!
Many of you know that Gammill Quilting Systems has chosen to terminate their relationship with Cowles Quilting. Yes, that is the way it happened! I have chosen to accept that decision as I do not support the direction I see current management taking with the Gammill product.
Look at recent ad campaigns then ask a dealer for details- you won't get straight answers. Visit the Gammill booth at your local quilt show and ask if what you are seeing on display is what will be delivered- again you won't get straight answers. New product, new tables, new electronics, new prices? No answers! This is how the company is being run. These are not the values the Cowles family built the business on and are not acceptable to my family.
My greatest regret is that we did not have an opportunity to work with our customers to prepare for this. We are not turning our backs on you. Brian and I are still providing longarm service. You bought a great piece of equipment; you want expert service to maintain it. Maybe no longer "authorized" but still the best!
Many new doors are being opened and we are going to make a well considered decision on how we proceed. Today there are many longarm systems available with very innovative features and these are becoming the industry leaders not followers. As a quilter I would not overlook these features and hope I can assist you with the right decision for your quilting journey.
We are in the process of moving the business home for the interim period. Hours will be by appointment. The phone number is 802 524-2551 and my email remains firstname.lastname@example.org.